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  1. Onto
  2. Subscriptions

Subscriptions

Signing up, payments, app and more

Additional drivers

  • Adding additional drivers
  • Removing additional drivers

App

  • App is showing your previous car
  • How to use the Onto app
  • Mileage tracker not working in the app
  • Never share your app login details
  • Using the app without Wi-Fi or data
  • Using your app key and physical key

Business subscriptions

  • Business - Adding bolt-ons
  • Business - Car availability and booking
  • Business - Contacting us
  • Business - How invoicing works
  • Business - How we charge for delivery and collection
  • Business - Is insurance included?
See all 12 articles

Contract

  • What’s included in an Onto subscription?
  • Updating your details when you move home
  • Updating your postal address

Payments

  • Fixing a payment failure
  • When do we charge you?
  • Do you need to pay to cancel?
  • Pre-authorising your payments
  • Updating your payment details
  • When you can't pay an invoice
See all 7 articles

Referrals

  • Referral code isn't working
  • When you receive your referral discount

Rewards

  • Can you give Rewards points to someone else?
  • Earning 2500 Rewards points after 6 months
  • How to earn and use points with Onto Rewards
  • How to opt in to Onto Rewards
  • When do your Rewards points expire?

Signing up

  • Eligibility and qualification criteria
  • How to rejoin Onto

Support

  • How to cancel your subscription
  • How to complain about Onto
  • Visit our FAQs page for more info
  • Why has your contract been terminated?
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