Subscriptions

Additional drivers

• Adding additional drivers
• Removing additional drivers

App

• App is showing your previous car
• How to use the Onto app
• Mileage tracker not working in the app
• Never share your app login details
• Using the app without Wi-Fi or data
• Using your app key and physical key

Business subscriptions

• Business - Adding bolt-ons
• Business - Car availability and booking
• Business - Contacting us
• Business - How invoicing works
• Business - How we charge for delivery and collection
• Business - Is insurance included?

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Contract

• What’s included in an Onto subscription?
• Updating your details when you move home
• Updating your postal address

Payments

• Fixing a payment failure
• When do we charge you?
• Do you need to pay to cancel?
• Pre-authorising your payments
• Updating your payment details
• When you can't pay an invoice

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Referrals

• Referral code isn't working
• When you receive your referral discount

Rewards

• Can you give Rewards points to someone else?
• Earning 2500 Rewards points after 6 months
• How to earn and use points with Onto Rewards
• How to opt in to Onto Rewards
• When do your Rewards points expire?

Signing up

• Eligibility and qualification criteria
• How to rejoin Onto

Support

• How to cancel your subscription
• How to complain about Onto
• Visit our FAQs page for more info
• Why has your contract been terminated?