We can deliver cars to any UK mainland address, as long as it is your home residence or workplace.
We use delivery partners to get your car to you. They should provide you with the status and expected timing of your delivery on the day it’s scheduled.
Deliveries are made between 9am and 5pm. So even if it’s the middle of the afternoon, hold tight and your delivery will hopefully be with you soon.
If your mileage allowance appears to be low when your car arrives, we recommend you take these steps.
How much does it cost?
We have a standard fee for all deliveries, swaps and collections:
- £99.50 for delivery
- £99.50 for collection
- £49.50 for swapping
How to track your delivery
You can start tracking your car’s location on delivery day, usually from around 9am. Just follow these simple steps:
- Download and open the Onto app.
- Activate the digital key by clicking the key icon.
- Click ‘Car location’ to follow your delivery driver’s progress.
- The driver will take a quick detour to charge and wash the car before they deliver it to you.
What happens if you can’t be present?
If you can’t be at the registered delivery address on the scheduled delivery date, you have a couple of options:
- Register an additional driver who can be present for the delivery instead of you. Please bear in mind that registering an additional driver isn’t an instant process, so you’ll need to allow time for this to be completed.
- Change your delivery to a date when you can be at the registered address. Please note that we’ll need at least 3 working days notice to make the change and you may be charged a fee.
Change or cancel your delivery
We understand that your plans can change. That’s why we make it easy to cancel or amend your car’s delivery.
- To make any changes, please contact us at least 3 working days before your scheduled delivery date.
- You can get in touch with us by emailing info@on.to or calling 03450 348 647.
- If you cancel or change plans less than 3 working days before your scheduled delivery date, we may have to charge you the delivery fee of £99.50.
More info and support
Need a hand? Just call 03450 348 647 or email info@on.to. We’ll be happy to help!