App is showing your previous car
If you’ve swapped cars and your app is still showing the previous car, you simply need to end the booking in the app. Once you’ve done this, you should be able to see your new car.
How to end the booking in the app
We recommend that you only take these steps once you’ve completed the swap and your new car has arrived.
- Open the app.
- Tap ‘Bookings’.
- Select ‘End booking’ - as shown below.
After you’ve confirmed the ending of the booking, the new car should appear on your screen.
If the above steps don’t seem to work, just send us an email at info@on.to or call us on 03450 348 647. We'll be happy to help!