Any glass damage must be reported immediately via the driverline.
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The Onto windscreen/glass excess is £500, and £1000 in the case of vandalism (where there is usually some additional damage to the vehicle).
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ADAS calibration will be carried out if required, and is at an additional costs (up to the value of the £500/£1000 excess).
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There is no courtesy car provision for glass repairs.
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The technician will decide if the glass can be repaired or needs to be replaced - they will follow a safety-first approach. The glass repairer will secure the car from weather damage, and can remove the vehicle to a secure location if required.
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If the vehicle is not driveable and glass repair is scheduled to take more than a week, then we will review the option to swap the car.