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Onto - Electric Car Subscription

How to complain about Onto

Customer happiness is at the heart of everything we do. So if you feel something’s not right, we’ll do our best to resolve the situation as quickly as possible.

If you have an issue that you want to discuss with us, please get in touch with our Customer Services team by calling 03450 348 647 or emailing We’ll be happy to help.

Following this, hopefully everything will be resolved. However if you want to raise the issue further, you can click here to make a formal complaint.  

What happens after you make a complaint?

  • You’ll receive an email from us confirming we’ve received your complaint.
  • We’ll notify the relevant team at Onto. They will look into the matter urgently. 
  • We aim to offer you a resolution within 30 working days of receiving your complaint.
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