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Updating your postal address

It’s important that we always have the correct postal address for you.

If you need to update your details, simply send an email to notifying us of your new postal address. 

We’ll also need to receive proof of your new address. So we ask that you also attach clear photos of 2 separate documents to your email:

  • The documents can be bank statements, utility bills or tenancy agreements. 
  • They should show your full new address and be no more than 3 months old.

Can’t find what you need?

Send us an email at or call us on 0345 0348 647. We'll be happy to help!

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