Checking the condition of your car when it arrives

We carry out pre-delivery checks

Before delivering your car, our team takes time to check all of the following:

• There is no damage to the car. 

• There are no mechanical issues.

• The car is safe to be driven on the road.

• It’s clean inside and outside.

• All your paperwork and additional items are ready and included.

Checking your car when it’s delivered

Even though we carry out a detailed pre-delivery inspection, it’s a good idea to check and document the condition of your car when it arrives. 

• Check everything looks fine with the exterior and interior.

• Check that you got all the additional items included in your subscription, such as car keys, charging cards and cables. See the checklist > 

• Take some photos so you have a record of the car’s condition following delivery. 

• Go for a test drive to make sure you’re happy with the way the car feels. 

Found a problem with your car?

If you’ve noticed some damage or feel something’s not right, we’ll be happy to help. Rest assured, you won’t be held responsible for any damage or faults that were caused before your car was delivered.  

Reporting damage - Please let us know about any damage straight away by taking the following steps:

1. Open the Onto app.

2. Go to the ‘Damage’ section.

3. Tell us about the damage and upload a clear photo. 

4. Click the ‘Submit’ button.

Reporting other problems - If there’s something else wrong with your car please call our 24/7 Driverline on 03450 348 647. We’ll try to fix things as quickly as possible. If you’re missing any additional items, please contact us at info@on.to, and we’ll post it to you asap.

For more support and information

Looking for more help? You might like to read our article about reporting damage and what repairs we cover. You could also email us at info@on.to.