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Charge card isn’t working

If you’re at a charge point and having problems using your BP Pulse Card, InstaVolt Card or Shell Recharge Card, there are a couple things to try:

  1. Scan the card again several times - it might work when you try it another time. 
  2. Try another charge point, or a different location - there might be a fault with the one you’ve been using.

Still not working? Call the charge provider

If you’ve tried the steps above and the charge card still isn’t working, it’s best to call the charge provider helpline for further assistance. They might be able to resolve the situation remotely. 

BP Pulse helpline - 0330 016 5126 

Instavolt helpline - 0808 281 4444

Shell Recharge helpline - 020 3868 1036

Can’t find what you need?

Send us an email at info@on.to or call us on 03450 348 647. We'll be happy to help!

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