What happens if damage is noted on my car at return, and I had a Reduced Excess package added?
If you have the Reduced Damage Excess bolt-on:
We have a number of Reduced Damage Excess bolt-ons which you can read about here. Once added to your monthly subscription, they will reduce your damage excess to either £650, £350 or zero.
This means that for any damage costs under your level of reduced excess, you will only be charged for that amount. For example, you have opted for the £350 excess, and there is £200 worth of damage to the car, you will be charged £200.
If damage costs are over £350, e.g. £500, then you will be charged £350 only as per your excess level.
If you don’t have the Reduced Damage Excess bolt-on:
Without a Reduced Damage Excess bolt-on, the standard damage excess with an Onto subscription is £1,000.
This means that for any damage costs under £1,000, you will be charged for that amount only. For example, if there is £600 worth of damage, you will be charged £600.
If your damage costs are over £1,000, e.g. £1,500, then you will be charged £1,000 only as per your excess level.