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Onto - Electric Car Subscription

What happens if I need to repair something on my car?

We will take care of any repairs resulting from fair wear and tear, or manufacturing faults. Please let us know if there is anything wrong with the car, and we will ensure it is fixed as soon as possible. If we need to take the car for a certain time period to get it repaired, you will be provided with a courtesy vehicle or our own replacement vehicle, depending on the circumstances.

Any repairs needed due to vehicle misuse are considered damage, and you will be liable to pay our insurance excess, which is up to £1000. We do not profit from any repairs. You will pay the cost of repair, and if it is under £1000, we will refund you the difference. There are no hidden charges or extra fees.

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