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Onto - Electric Car Subscription

How we check returned cars for damage

We always ask you to take reasonable care of your car, keeping it in good repair and condition. If it’s damaged at any point, you should let us know as soon as possible.

When you choose to swap or return your car, we’ll carry out a full inspection of the car, looking for any damage which is outside of the BVRLA Fair Wear & Tear standards. You can read about what is included within the BVRLA fair Wear and Tear standards here >

Quick check when we collect

The driver collecting your car will do the following:

  • Check the car is clean and free of damage.
  • Take photos to confirm the car’s condition.

It’s important to note this is not our official damage check, but more a quick inspection to see if there’s any visible damage. 

Official Damage Check at our depot

Once the car is back at our depot, we’ll carry out a more detailed inspection. Using enhanced lighting and special equipment, we’ll check the following: 

  • If there’s any damage that’s outside of the BVRLA standards for fair wear and tear.
  • If the inside and outside of the car are clean and in good condition.

What happens if we find damage?

If the inspection finds any damage which is outside of the BVRLA Fair Wear & Tear standards, we will send you the report and an invoice for the work. Remember that you are responsible for all the damage outside of the BVRLA Fair Wear and Tear standards which happens during your subscription.

For more details, you can read our care and damage terms and conditions.

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